課程大綱： Conflict Resolution, Assertiveness and Self Confidence培訓(xùn)
Anatomy of conflicts
definitions
outcome of conflicts
negotiation theories and concepts
argumentation theory,
decision analysis,
behavioral analysis,
face negotiation theory,
game theory,
consensus building,
strategic barging,
discernment
Personality types
persuasion
positive
patience
inter-personal relationship
assertiveness
self-confidence
communicative
emotional intelligence
body language
Leadership styles
strategic
transformative
visionary
democratic
affirmative
Conflict resolution process
opening the negotiation
handling opposition/questions
exchanging information
effective communication
maintain good relationship
bargain and trade wants
close in a timely and settling manner
create win-win situations
Key conflict resolution skills
effective speaking
listening
attitude
respect
care
assertiveness
self-confidence
patience
persistent
creativity
critical thinking
problem solving
empathy
fairness
openness
commitment
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