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  University to Industry – preparing for the transition培訓(xùn)

Business etiquette and professional behaviour

Timekeeping
Attire and personal presentation
Understanding office politics
Bringing your ‘whole self’ to work
Introduction to communication

The communication process and its stages
The importance of verbal and nonverbal communication
Direct communication and telephone communication
Techniques and tools for effective communication
Communicating in organisations

Network communication in an organization
Information flow models and their optimization
Tasks and internal communication tools
Art of asking questions
Managing expectations, prioritising workload and knowing when to say yes/no
Gaining Rapport
Questioning for Specifics
Emotional Intelligence

Empathy and developing Trust
The 4 Personality types and techniques for identifying and interacting with them
Outcome Thinking
The Click model