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1. Understanding Ourselves and Others
   Understanding that when we ask others to attend a meeting we are imposing upon them our list of priorities
   What makes us behave the way we do?
   Are we aware how our behaviour affects others: do they always respond in the way we want them to and in the way that they should? If not, why not…?
   The Process for Managing Meetings
   Why is a meeting necessary; what are the alternatives; are any of the alternatives preferable?
   The process for calling, managing and preparing for meetings:
   Creating a meaningful agenda covering the objectives for the meeting, the subject(s) to be covered and suggested timings
   Inviting only the right people – and nobody else
   Managing the meeting: allowing only relevant contributions (but being careful to differentiate between relevant and irrelevant); keeping to the agenda; keeping to time
   Creating outputs: not necessarily detailed minutes but, at least, actions points
   Arranging follow-up meeting(s)
   Attending Meetings
   Do I need to attend all the meetings to which I am invited?
   How do I decide whether (or not) to attend meetings?
   What justifications do I have for declining to attend?
   What else am I allowed to do during a meeting related to attendees, subject matter being discussed and timings?
   Other Personal Efficiency and Time Management Issues
   Setting Objectives – personal and professional – and keeping to them
   Work Prioritisation
   How do I decide what needs to be done?
   How do I prioritise these activities?
   Employee-Imposed Time: are my staff and colleagues working for me or am I working for them…?
   Time Bandits: what else steals time away from me and what can I do about it?
   E-mails
   Telephone calls
   Unplanned interruptions
   Displacement activities: procrastination…
   Other things…
   Effective Delegation
   Assertiveness: seeking a compromise; learning to say “no” effectively